Powerful Communication Skills
DESIGNED FOR: All employees
RESULTS: After this programme, you will: project professionalism and self-confidence when communicating with your clients, your associates and your colleagues.
CONTENT: This programme uses assessments, videos and practical exercises to help individuals and teams improve their communication with each other.
Components of communication
Ø The “Communication Process”
Ø Frame of references and how they impact on how we send or receive information
Ø The three components of a verbal message
Ø Intonation and its impact on interpersonal relations
Ø Analysing the meaning of non-verbal communication: looking for signs of discomfort, impatience, acceptance, enthusiasm, etc.
Identifying Your Communication Style
Ø Self-assessment (“I-Speak” designed by DBM) to determine one's style
Ø Analysis of results
Ø How to diagnose another person's style without giving him or her the test
Ø When and how to adapt to another person's style
Ø The "Are you visual or auditory concept?"
Ø How visual and auditory people react to different situations
DURATION: One half-day session